We want you to feel good about every order. Because these are personal-care and cosmetic products, our return policy is built around hygiene and safety — please read it before requesting a return.
The short version
We accept returns and replacements for items that arrive damaged, defective, or incorrect. For hygiene reasons, we cannot accept returns of opened or used cosmetics when there is nothing wrong with the product.
If something is wrong with your order
Contact us within 14 days of delivery with your order number and a few photos of the issue (the product and, where relevant, the outer box). We’ll arrange a replacement or a full refund — whichever you prefer — at no extra cost to you.
How to start a return
- Reach us through the Contact page with your order number.
- Tell us what’s wrong and attach clear photos.
- We’ll reply within 1–2 business days with next steps.
Please don’t send anything back before hearing from us — unauthorized returns can’t be processed.
Refunds
Approved refunds are issued to your original payment method. Once we process it on our side, it typically takes 5–10 business days to appear, depending on your bank or card provider. Original shipping is refunded when the return is our fault (damaged, defective, or incorrect items).
Exchanges
The fastest way to get a different shade or product is to request a refund on the original item and place a new order. If a replacement of the same item is needed because it arrived faulty, we’ll send it free of charge.
What we can’t accept
- Opened or used products with no defect (hygiene)
- Items reported more than 14 days after delivery
- Products damaged through misuse after delivery
- Free gifts and promotional items
Wrong or undeliverable addresses
Please double-check your shipping address at checkout. Orders returned to us because of an incorrect address, or because they went unclaimed, can be re-shipped at the customer’s cost or refunded minus the original shipping.
Lost or delayed parcels
If your tracking hasn’t updated or your parcel seems lost, contact us — we’ll open an inquiry with the carrier and make it right.
This policy is provided for convenience and is not legal advice. Your statutory consumer rights, where they apply, are not affected.