Every Dhaliora order ships directly from our warehouse in South Korea. Whatever you add to your bag leaves together in a single consolidated box — one shipment, one set of fees, fewer parcels in transit.
Where we ship
We currently deliver to six countries: the United States, Canada, the United Kingdom, Australia, Hong Kong and Singapore. We're not able to ship outside these countries yet — if your country isn't on the list, email us and we'll let you know when it is.
Processing time
Orders are processed within 1–3 business days. You'll receive a tracking link by email as soon as your parcel ships. Orders placed on weekends or holidays are processed the next business day.
Shipping rates & free shipping
Shipping is calculated at checkout based on your destination and parcel weight. Orders of $200 or more ship free, to every country we serve. Below that, you'll see live rates for your country before you pay — no surprises at the door.
Most destinations can choose between standard and express service. Australia is standard only — our carrier no longer runs an express lane there, so Australian orders of $200 or more ship free by standard delivery.
Delivery estimates
Typical door-to-door times after dispatch:
- United States & Canada: 7–14 business days
- United Kingdom: 7–14 business days
- Australia, Hong Kong & Singapore: 5–12 business days
Express delivery, where available, is faster than these windows. These are estimates, not guarantees; customs and local carriers can affect timing.
Duties & taxes
Depending on your country's rules, import duties or taxes may apply on delivery and are the responsibility of the recipient. We declare orders accurately as required by law. Where duties are shown as included at checkout, that amount is collected upfront so there's nothing more to pay on arrival.
Tracking
Track your order anytime from our Track Order page using the number in your shipping email.
Wrong address or unclaimed parcels
Please double-check your shipping address at checkout. Parcels returned to us for an incorrect address, or left unclaimed, can be re-shipped at cost or refunded minus the original shipping. See our Refund & Returns policy for details.
Lost or delayed shipments
If tracking stalls or a parcel seems lost, reach out through the Contact page and we'll open a carrier inquiry and make it right.
Delivery windows and rates are provided for guidance and may vary with carrier and customs conditions.